Terms of sale

Last updated: October 7, 2026.

SquishGleam is the store brand. Business correspondence: 108 Rue de Rosny, 93100 Montreuil, France. Contact: contact@squishgleam.com. This correspondence address is not automatically a return destination; request return instructions before sending a parcel.

Orders and purchases

Purchases must be made by an adult with legal capacity, or by a parent or guardian. Review the product, pack quantity, shipping details and total before placing an order. An automated order receipt confirms that we received the order. We will contact you if an item cannot be supplied or an order needs correction. We will not substitute a product or increase the price after checkout without your agreement.

Products and mystery boxes

Glitter Mystery and Halloween Mystery boxes contain one randomly selected squishy per box. A 3-box, 4-box or 20-box pack contains the stated number of squishies. Repeated designs are possible. A particular color, the rare gold design, the secret Halloween color or a complete collection is not guaranteed. Selection odds are not specified. Complete sets are different: they contain the pictured models described on their product page. Packaging and minor color appearance may vary; a material product difference remains subject to our refund policy and your legal rights.

Prices and payment

Review the product quantity, price, shipping charges, taxes and total shown at checkout before submitting payment. Mystery pack savings are compared with buying each box separately; these comparison totals are not previous pack prices. Available payment methods are displayed at checkout.

Shipping and delivery

Available destinations and shipping charges are shown at checkout. Orders may be fulfilled by suppliers in China and delivered by international carriers. Dispatch and delivery dates shown for your order are estimates, not guarantees. Read our Shipping and delivery policy before ordering, especially for Halloween or another fixed event.

Cancellation

You may request cancellation before an item is fulfilled. Contact contact@squishgleam.com promptly with your order number. After fulfillment, the return policy applies. If we cannot supply an order or dispatch within the promised period, we will contact you about waiting or cancelling the unshipped goods for a refund.

Returns and refunds

Our voluntary satisfaction policy allows return requests within 30 calendar days after delivery. We do not charge a restocking fee. For a change of mind, you pay return postage unless we agree otherwise; for faulty, damaged or incorrect goods, we cover reasonable return costs or arrange an appropriate remedy. Contact us for the correct return destination before sending a parcel. Read the full Returns and refunds policy, including pack contents, refund amounts and processing times.

Rights and contact

These conditions do not restrict mandatory consumer rights. For order questions or complaints, contact contact@squishgleam.com. Our Terms of service cover use of this website, and our Privacy policy explains how personal information is handled.